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Customer reviews of Pavilion Motors

At Pavilion Motors we pride ourselves on the great service we provide to all of our customers. We understand that buying a car or van can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.

But don't just take our word for it, see what some of our customers have to say about us...

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Pavilion Motors

Pavilion Motors

Based on 144 customer reviews

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  • 5

    Great and honest experience

    By Harrison W on 17 February 2021 | Purchase not verified

    Bought a Merc c class 250 even though when I first looked at the car it wasn't clean and tidy it was a great car and good company that made me feel welcome and they did NOT just want my money the car did take a bit longer than wanted to pick up that's because it had to go through an Mot which the company sorted out free of charge and even though it did fail first time round it was due to parking brake lever again which they fixed with no charge but what made it A5 star experience they were straight down middle with all times and always contactable and honest when I came to pick it up the car was cleaned for me free of charge inside and out and they had fixed all the problems we had discussed. Couldn't of asked for a better experience with these guys

  • 5

    Terrible service, shocking experience

    By Jessica M on 14 January 2021 | Purchase not verified

    If I could have selected zero stars I would. Absolutely shocking service, car was delivered with so many expensive problems that they were refusing to fix, unhelpful customer service, very blunt and difficult to get in contact with. Different sales rep every time and never a manager on-site. Terrible experience with them, would not recommend purchasing a car from them. We returned the car within the cooling off period and we still haven’t received what we were owed back. Shocking they are still allowed to be open.

  • 5

    Extremely poor customer service

    By Alan C on 08 January 2021 | Purchase not verified

    Rude and obnoxious, you need to learn some customer service skills, I won't be coming back I will stick to proper garages whilst looking for my range rover

  • 5

    Pre-Purchase experience

    By Peter J on 08 January 2021 | Purchase not verified

    I didn't purchase a car in the end but I found them very professional, honest and helpful.

  • 5

    Top company

    By Thomas S on 21 December 2020 | Purchase not verified

    Good car, great customer service, bought a Mazda CX-5 and part exchanged my A1 with Pavilion. Everything went smoothly, a company you can trust

  • 5

    Very honesty!

    By Joseph O on 04 December 2020 | Purchase not verified

    traveled up from Liverpool to view a Q7 they had in stock, the team are very accommodating. The main benefit I found was their honesty! I didn't end up buying the car but my deposit was refunded promptly with no issues. I wouldn't hesitate buying a car from Pavilion Motors. Many thanks.

  • 5

    Quality cars

    By Chloe B on 27 September 2020 | Purchase not verified

    The guys at Pavilion Motors are so helpful and friendly. Helped me pick the right car for what I was asking for and also part-exchanged mine. Such an easy experience and have a lovely new car. They also MOT’d and cleaned the car all in. Brilliant service and good quality cars.

  • 5

    Really good

    By Mohammed S on 17 July 2020 | Purchase not verified

    I saw an Audi s5 and it was really nice these brothers sorted me out with this fantastic s5 It’s perfect really recommend this company is fantastic they really are top people and really good service if you want a car go to them

  • 5

    Very happy Audi Q7 owner June 2020

    By David & Hayley R on 28 June 2020 | Purchase not verified

    Great dealing with all these fellas. Everyone helped where they could and got us sorted with a bigger car for our growing family. We had a few tricky needs but these guys bent over backwards to make sure we were happy. It was so important to us that we had the safety, the size and the right price of a new used car so I would definitely recommend spending time with these guys to let them find you the right car.

  • 5

    Dont waste your time here

    By Andy S on 27 March 2020 | Purchase not verified

    Never again went to look vehicle it was not fit for sale and took them half hour to get it out even tho we booked appointment very unprofessional just a small list (driver's door didn't open from outside, lights on dashboard, pdf pipe cut and crimped, and they said we probably sort these out stay well clear